DVH Holiday Homes – Booking Terms & Conditions

These Terms & Conditions apply to all bookings made with DVH Holiday Homes LLC, a licensed holiday home operator in Dubai, United Arab Emirates. By making a booking with us, you confirm that you have read, understood and accepted these Terms & Conditions.

1. Definitions

Operator: DVH Holiday Homes LLC, registration number 1149067.

Guest / Guests: Any individual or group with a confirmed booking for temporary occupancy of the Property.

Visitors: Any individual or group, other than the Guest, visiting the Property and not permitted to stay overnight unless separately approved and registered.

Property: A licensed, fully furnished holiday home or short-term rental property operated by DVH Holiday Homes LLC.

All Properties are operated in accordance with the applicable regulations of the Dubai Department of Economy and Tourism (DET).

2. Booking General Conditions

A confirmed booking constitutes a legally binding contract for the temporary use of the Property as short-term accommodation only, with a specified arrival and departure date.

By making a booking online, by telephone, directly with the Operator, or through a third-party platform, you confirm that you accept these Terms & Conditions.

If you book through a third party, you may also have a separate legal relationship with that party. The Operator shall not be liable for the acts, omissions, policies or procedures of any third-party booking platform.

As part of the booking process, Guests may be required to complete identity verification through Know Your Guest or another guest screening provider used by the Operator.

3. Booking Deposit & Payment Terms

Bookings arriving within 30 days of check-in: 100% of the booking amount is due immediately.

Bookings arriving 31 days or more before check-in: 30% deposit is due immediately and the balance is payable 30 days before check-in.

The Property may be held for up to 24 hours to allow the Guest to arrange payment. If payment is not received within this period, the booking may be cancelled automatically and the Property released back into the system.

Accepted payment methods: Bank Transfer, Visa / Mastercard / Debit Card for direct bookings, and Cash or UAE Cheques where applicable.

All payments are processed in AED. The Operator is not responsible for currency exchange differences, transfer fees or bank charges.

4. Cancellation Policy

Any cancellation request must be sent in writing by email and takes effect on the date received by the Operator.

• 100% refund for cancellations made 60 days or more before arrival
• 50% refund for cancellations made between 30 and 59 days before arrival
• No refund for cancellations made within 30 days of arrival

The booking deposit is non-refundable and remains tied to the original reservation dates.

Any amendment to the reservation dates will not alter the original cancellation terms. Refund eligibility will remain based on the original booking confirmation date.

No refund will be given if the Guest voluntarily decides not to use the Property or leaves before the end of the booked stay.

After 24 hours from the estimated arrival time, a booking will be treated as a No Show and no refund will be due.

5. Amendments to the Booking

If travel plans change, Guests should notify the Operator as early as possible. The Operator will use reasonable efforts to accommodate amendment requests, but changes cannot be guaranteed and remain subject to availability.

If a change of dates is approved, the Guest must pay any increase in price. If the new booking is lower in price, any difference may be refunded or credited at the Operator’s discretion.

If the original Property is not available for the requested amended dates, the Operator may offer a suitable alternative Property.

Amendments may incur an administration fee. The original cancellation policy and booking deposit terms remain based on the original reservation dates.

Extensions are subject to Property availability, Guest conduct, and payment of any additional charges, including Tourism Dirham where applicable.

6. Security Deposit

The Operator uses Know Your Guest or a similar provider for the collection and management of security deposits.

Standard Security Deposit: USD 650 for apartments and USD 1,800 for villas.

The Operator reserves the right to adjust the required deposit amount depending on the Property, number of guests, and duration of stay.

The security deposit may be used to cover damage, breakage, loss, excessive cleaning, misuse of the Property, non-compliance with these Terms & Conditions, Internal Rules, DET requirements, or Building Management rules.

If the cost of repair, replacement or remediation exceeds the security deposit held, the Guest agrees to reimburse the Operator for all additional amounts, including reasonable legal and recovery costs where applicable.

7. Refund Policy

Approved refunds, less any applicable cancellation fees, administration charges, deductions or processing fees, will be returned via the original payment method where possible.

Refund processing times may vary depending on the payment provider, bank, card issuer, or platform used to make the booking.

8. Check-In, Check-Out & Accommodation Rules

Check-in time: 15:00 hrs (3:00 PM).

Check-out time: 11:00 hrs (11:00 AM).

Early check-in and late check-out are subject to availability and may incur additional charges.

Early check-in: AED 75 per hour.

Late check-out until 15:00 hrs: AED 75 per hour.

Late check-out after 15:00 hrs: one full day charge may apply.

The Property is licensed for short-term residential use only. The following are strictly prohibited: parties or events, commercial activities, sub-letting or re-letting, illegal activities, and exceeding the permitted occupancy.

The Operator reserves the right to refuse entry or terminate a stay without refund where these rules are breached.

Guests must provide passport or identification documents for all occupants prior to arrival, in accordance with DET and building registration requirements.

Guests must comply with UAE laws, customs, community regulations, building management rules, and all internal property rules.

9. Visitors, Occupancy & Conduct

Guests are responsible for the conduct of all Visitors at all times.

Visitors are not permitted to stay overnight unless expressly approved and registered with the Operator.

Maximum occupancy is determined by the Property licence, DET guidelines and any building or community rules.

Noise disturbance, anti-social behaviour, illegal activity, or breach of community rules may result in immediate termination of the booking without refund.

Verified complaints from neighbours, security or building management may be treated as evidence of misconduct.

10. Final Cleaning, Utilities & Services

A final cleaning fee may be charged as specified in the booking confirmation or check-in document.

The Operator will use reasonable efforts to ensure the Property is clean, functional and prepared for arrival. Guests must report any issue within 24 hours of check-in.

The Operator shall not be liable for interruptions or failures in services supplied by third parties, including but not limited to electricity, water, internet, satellite TV, air-conditioning systems, lifts or building systems, and community amenities and facilities.

No refunds or compensation shall be due for service interruptions beyond the Operator’s control.

11. Tourism Dirham & VAT

Tourism Dirham fees: Deluxe holiday home: AED 15 per room per night. Standard holiday home: AED 10 per room per night.

Tourism Dirham applies for the first 30 consecutive nights of each booking, in accordance with DET regulations.

For longer stays, the maximum booking period is 90 days, after which a new booking may be required and Tourism Dirham may apply again.

VAT at 5% will be added to all bookings, rent and applicable services where required.

12. Force Majeure & Travel Disruption

The Operator shall not be liable for any failure, delay, interruption or inability to perform its obligations where caused by events beyond its reasonable control.

Such events may include, but are not limited to, war or threat of war, missile or military activity, civil unrest, riots or terrorism, government actions or travel restrictions, natural disasters or extreme weather, fire, power outages or water shortages, evacuation orders, building system failures, and pool or facility closures.

The Operator is not responsible for the Guest’s inability or decision to travel due to airline cancellations, airspace closures, border restrictions, travel advisories, regional conflict or similar events.

In such circumstances, the booking remains subject to the original cancellation policy.

Guests are strongly advised to maintain adequate travel insurance.

13. Construction, Community Works & Building Activity

Dubai is a rapidly developing city and construction, maintenance, renovation or community works may occur in surrounding areas, neighbouring properties, or within the building or community.

These activities are outside the Operator’s control and may occur without notice.

No refunds, discounts or compensation shall be provided as a result of construction noise, dust, restricted access, or temporary closure of amenities outside the Operator’s control.

14. Property Relocation / Substitution

If the booked Property becomes unavailable or unsuitable for occupancy due to unforeseen circumstances, maintenance issues, safety concerns, building restrictions, owner requirements or operational reasons, the Operator reserves the right to relocate the Guest to an alternative Property.

The replacement Property will be of similar or higher standard where reasonably possible, subject to availability.

If a suitable alternative Property is offered and accepted, this shall fulfil the Operator’s obligations under the booking.

If no suitable alternative is available, the Operator’s liability shall be limited to a pro-rata refund for the unused portion of the stay only.

15. Personal Property

The Operator accepts no liability for loss of or damage to personal belongings, valuables, money or other possessions brought to the Property by the Guest or their Visitors, unless caused by proven negligence of the Operator.

Lost property recovered by the Operator may be returned at the Guest’s expense, together with any applicable handling or courier fees.

Any unclaimed property may be disposed of after 14 days.

16. Liability & Owner Protection

The Guest acknowledges that the Property is privately owned and operated as a licensed holiday home by DVH Holiday Homes LLC.

All communications, services and obligations relating to the booking and stay are handled by the Operator.

Any claim arising from the booking, stay or use of the Property must be directed to the Operator and not to the Property Owner personally.

The Operator, Property Owner and their representatives shall not be liable for any loss, injury, damage, inconvenience or disappointment unless caused by proven negligence of the Operator.

17. Website Accuracy & Property Representation

The information, photographs, descriptions, pricing and marketing materials provided on the website or other channels are supplied in good faith.

Minor differences in décor, furnishings, layout, views, equipment or presentation may occur due to maintenance, upgrades or operational requirements.

Such minor variations do not constitute grounds for cancellation, refund or compensation.

Guests must confirm all important booking details at the time of reservation.

18. Booking Privacy Policy

Personal information and identification documents provided by the Guest for the booking process will be used only for booking fulfilment, registration, compliance and related administration.

The Guest acknowledges that booking data may be shared where required with building or community management, the Dubai Department of Economy and Tourism, Dubai Police, CID or other competent authorities where lawfully requested.

The Operator will retain booking data only for as long as reasonably necessary for compliance, payment, audit and administration purposes.

19. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any dispute arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.