A: A damage deposit for holiday rentals, such as those on Airbnb, serves as a security measure to ensure that vacation rental owners can cover the costs of any accidental damages caused by their guests or the loss of items like keys or building/parking passes.

A: When staying in a holiday home, it’s important to remember that these properties typically belong to individual owners, often serving as their second home or investment. These homeowners have invested their time and money to provide a pleasant experience for guests. While accidents can happen unexpectedly, a damage deposit is a way to protect both guests and property owners. Just as you wouldn’t want a stranger staying in your property without protection, owners seek the same reassurance.

A: The damage deposit amount varies based on the payment method:

If you pay through our guest screening service provider, Superhog, the deposit is $500.00, or purchase a non-refundable Accidental Damage Insurance Waiver for $35.00, and the homeowner is covered up to $5 million.

If you make the payment directly to us, it’s 3000AED for apartments and 5000AED for penthouses and villas.

A: Like most businesses, we don’t accept cash, or have a portable card machine. All payments are managed online, in advance before your arrival check-in date.

Why, we want to ensure you have a smooth check-in process, has all our check-ins our self-check-ins. also, it removes delays in you checking in and settling into your accommodation after a long flight, or a late or delayed arrival, without the need of you finding an ATM, ensuring you have the right funds, If your credit card is not functioning properly or is not working at all, please let us know.
Also paying the damage deposit by card before head online is a safer and more secure way for you as the card holder.

A: You can choose from several methods:

Bank transfer to our AED bank account in Dubai, though this may incur bank charges on both sides (your bank fees and ours).

Credit card payment directly to us, with a 3.5% fee to cover card merchant charges.

Through our partnered guest screening service provider, Know Your Guest/Superhog, which requires a refundable $500 Damage Deposit (subject to a 2% administration charge) or

The option to purchase a non-refundable Accidental Damage Insurance Waiver for $35.00, covering you for up to $500.00 of accidental damage during your stay.